Delivery Insurance

• 14 days Money Back Guarantee : returns accepted for any reason.
• 7 days a week customer support : guaranteed response within 24 hours to all your questions.
• 100% secure payment : via SSL encryption & recognized partners (PayPal, Visa, Mastercard).
• Carefully selected products : for their quality, their educational value and their everyday softness.
• Thousands of satisfied families : because every game can become a step towards independence.

At BBChoupette, everything revolves around a commitment:
➡️ offer you a smooth, reassuring and human shopping experience.

Even if you don't know exactly what you need, our store is designed to guide you and help you choose the essentials.

📩 A question? A doubt?
Our team is available and attentive. Write to us via our Contact Us page or at contact@bbchoupette.com – we will be happy to answer you.

Processing times

All orders are prepared within 1 to 2 business days .

Personalized items may require 3-5 business days .

Delivery times

France & Belgium: delivery in 5 to 7 working days .

Switzerland and other European countries: delivery in 5 to 9 working days .

Delivery costs

Delivery at €3.90 for all orders.

Free for purchases over €49 (automatic calculation at checkout).

Order tracking

Each order is shipped with a tracking number . You can track the progress via:

• Private Parcel
• ColiColi
• The Post Office

Delivery error or problem?

Contact us promptly to correct an address before processing.

In case of return to sender, we offer a partial refund (excluding shipping costs) or reshipment .

Need help?

Write to us at contact@bbchoupette.com , we will respond within 24 hours.